Vagas de Empregos Ti

Fluent English;
Fluent in Spanish;
Degree: in IT or studying;
Activities: Fully document all requests in ticket tracking system - Work on projects as assigned - Follow-up with user for incomplete information or clarification on their requests - Provide status updates to users as appropriate - Support quality assurance (QA) processes, including taking action on IDs and accesses as instructed by QA and providing explanation to QA queries - Recommend improvements or assist process improvement initiatives - Handle resolution of day-to-day operational issues, in accordance with problem management principles, including informing senior staff or superiors as appropriate, assisting in analysis of root causes, damage-control and restore of customer confidence and recommending process improvements - Comply with all company policies - Report all security violations to Security & Control - Report potential problems which can affect business Primary skill set required - Ability to rigorously follow documented processes coupled with strong attention to detail.
Technical Requirements: Experience in – Helpdesk Provide timely, accurate, courteous customer service while meeting Service Level Objectives - Competency in Windows NT/XP - Competency in email (Lotus Notes, Outlook, etc.) - Proficiency in Microsoft Office.