Vagas de Empregos Ti

Fluent English;
Activities: - To provide support for Notes eMail client, Blackberry, Sametime eMeeting, collaboration tools and instant messaging. Participate in and present topics in regular meetings with other teams – to raise their level of knowledge of Lotus Notes client and Blackberry support tasks and increase their ability to resolve problems without reassigning to Notes Client Support. Rotate through dispatching of incident/problem tickets – with other team members – following Problem Management Best Practices - and communicate/coordinate with customers. Troubleshoot and resolve client issues with problems such as Notes archives, resource reservation issues, desktop issues, mail database restores, eMail settings and rules, Blackberry functionality, and instant messaging. Participate in trend analysis of client problems, perform root cause analysis as input to determining team improvement activities such as customer “hints & tips.” Administration project work as assigned. Computing-related experience, preferably Customer Support experience such as Help Desk or Access Administration - Knowledge of/experience with use of eMail client – Lotus Notes preferred.
Technical Requirements: - Experience computing-related, preferably Customer Support experience such as Help Desk or Access Administration - Knowledge of/experience with use of eMail client – Lotus Notes preferred - Experience with incident tracking application – preferably Remedy - Customer support experience - Flexibility and enthusiasm to work on a global team with teammates and customers from many different countries - Microsoft Office Suite – Excel, Word, Access, etc.